Zipline FAQ's
Q:How do I make a reservation?
A:You can book online or call our friendly and welcoming staff at 855-628-4828.
Q:How far in advance do I need to make a reservation?
A:There is no one right answer! We suggest booking a few weeks in advance to ensure that your preferred tour time is available, especially during peak season (Memorial Day - Labor Day or beautiful foliage weekends in October).
We do accept walk-ins, however, it’s not guaranteed that there will be spots available on a tour. Call 855-628-4828 before arriving for up to date information.
Q:What is your cancellation policy?
A:Navitat is proud to have one of the kindest cancellation policies in our industry. We know that your plans may change, with this in mind, Navitat’s cancellation policy is as follows:
• Reservations cancelled more than 72 hours in advance of the tour time will be issued a refund minus the 6% credit card processing fee. Rescheduling inside the 72 hours is only permitted with a $50 rescheduling fee. All reservations inside 72 hours are considered final and will not be eligible for a refund. Call 855-628-4828 to cancel your reservation.
• We offer an optional cancellation insurance add-on, which will give you up until 24 hours before your tour to cancel or reschedule. Cancellation insurance must be purchased for each individual ticket at the time of booking.
• If Navitat cancels your tour due to weather, all guests will be eligible to reschedule at no cost. If you are unable to attend another time, a full refund will be given. If your tour is interrupted due to a weather evacuation and we’re unable to continue, our staff will work with you to reschedule or provide a partial refund.
Q:Do you zip in the rain or bad weather?
A:We won’t let a little rain stop us from having fun! We do take tours in the rain and will continue to operate as long as the weather conditions allow. We have ponchos available for sale, and encourage you to dress for the weather. However, conditions such as lightning or high winds may unfortunately bring us indoors.
If your tour is cancelled or interrupted due to weather, we will work with you to reschedule or refund your tour in accordance with our cancellation policy. See policy above.
Q:What if a guest in my party doesn’t meet the weight requirement?
A:Weight Requirements for our zipline tours are:
Mountaintop Tour: 60 - 265 pounds
Treetop Express Tour: 35 - 225 pounds
There are no weight requirements for the RTV Shadow Tour. Please call to inquire about availability.
Weight requirements are established by the equipment manufacturer to ensure proper use of all the equipment. Each guest will be weighed at check-in. In the event a guest does not fall within the weight range, they will not be permitted on the tour. Prior to booking your tour, please verify that everyone in your group meets the weight requirement.
Q:What should I wear and bring with me?
A:Clothes and footwear:
We suggest that you wear clothes that are comfortable for hiking and flying through the air in a full-body harness. Closed toed shoes (such as sneakers or hiking boots) are a must. Crocs or sandals, although great for the beach, cannot be worn while ziplining.
Bags and cameras:
Bags, backpacks, purses, camera cases or other items that have a neck strap, cannot go with you on tour. Fanny packs are allowed, as long as they can fit under your harness. If you have a medically necessary item (inhaler, epi-pen, etc.) that needs to be on you during the tour, we can provide a bag to secure the item to your person. Cameras are discouraged unless they can be secured with a wrist strap.
We offer photo packages that can be purchased pre- or post-tour that capture all those special moments. Your guides will be snapping pictures of you throughout your tour. GoPros will be available to rent as well.
Valuables:
NOT RECOMMENDED! Any items that you’d be upset to lose (jewelry, phones, wallets, etc.) should be left securely in your car or home. We provide free access to small lockers to store your car keys for the duration of your tour. *Navitat is not responsible for any lost or stolen items.
Prohibited items:
Firearms, knives, blades, or weapons of any kind are not permitted on Navitat property. Our tours are a smoke-free experience, which means you must leave cigarettes, vapes, e-cigarettes, etc. behind.
Zipline gear:
Navitat will provide all the necessary gear and safety equipment needed for your tour. Please leave any personal gear at home.
Q:Can I bring my dog to Navitat?
A:We strongly recommend that you NOT bring dogs to Navitat. We do not allow dogs to be left unattended in vehicles in the Navitat parking area, or any other area of the Navitat property. Dogs cannot participate on any zipline tour under any circumstances.
If you are not participating and want to bring your furry friend along, please keep in mind the following:
• A pet waiver must be signed upon arrival.
• We reserve the right to not allow any dog on site that we deem is a risk to itself or someone else, for any reason with all decisions being final.
• All dogs must be on a static leash that is a maximum of 6 feet long at all times. No retractable leashes are allowed on the Navitat property under any circumstance.
• Please note, there might be off leash staff pets on the property. Please call ahead if this is a concern.
Q:What if I arrive late for my scheduled tour time?
A:We ask that you arrive at least 30 minutes before your scheduled departure time.
Our tours leave promptly at their scheduled time. If you are running late for your tour, please call us and we will do our best to try and accommodate you on a later tour time. Please note, there is no guarantee that there will be space.
Refunds will not be issued for late arrivals and/or missed tour times.
Q:What’s the parking situation?
A:Following a gravel driveway, signs will direct you to our free guest parking lot. The property is hilly, but 4-wheel-drive is NOT required.
If you’re in need of handicap parking, traveling in a large vehicle, such as a bus or RV, or will have a trailer, please contact us ahead of time at 855-486-4828 so we can best advise you where to park.
Q:I don’t want to zipline, but I’ll be with other guests. What are my options?
A:We totally understand that ziplining is not for everyone, and respect that you may not choose to participate in the activity. We would still love to have you visit us, and here’s what you can do during your visit:
RTV Shadow Tour: Follow along with your group in one of our guide operated, off-road RTV vehicles. You’ll get to experience the incredible views, take pictures, and spend time on platforms with your group along the tour. Limited availability, call to book!
Or
Feel free to hang out at our Welcome Center. Sit back and enjoy free wifi, play games, or gobble up a delicious meal at the Acorn Cafe.
Q:How physically demanding is the experience?
A:Our zipline tours are designed for you to sit back and enjoy the views. Our guides will take care of the braking systems for you. You’ll be in a seated position in a full-body harness with a handlebar at head height. We strongly recommend that our ziplining guests are able to stand up from a seated position, unassisted, and be able to hold their arms above their head and grab the handlebar.
Please note, our tours include short hiking sections where you will be traversing maintained and wood-chipped trails. Particularly on our Mountaintop tour, we strongly recommend that our ziplining guests are able to traverse steep, uneven terrain and not have had any recent surgeries or injuries that would inhibit them or could be aggravated by the activity.
Please feel free to contact our staff with any questions you may have at 855-486-4828.
Q:Do I tip my guide?
A:Tips for your guides are not expected, but are greatly appreciated. If you decide to, there is no expected amount, and that’s solely up to you. Guides can accept Credit Cards, Venmo, or cash.
Q:Do you have bathrooms?
A:Our Welcome center is equipped with newly renovated and clean bathrooms for your use. Please note, there are no bathrooms available on the tour.
Q:Where are you located?
A:Navitat Canopy Adventures, is located at 242 Poverty Branch Rd., Barnardsville, NC, which is about 25 minutes north of downtown Asheville. Google Maps does a great job of getting you right to our front door!
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